Lock Storage is committed to our customers and all of their needs. Our goal is to give you a convenient, secure, dependable storage experience. To help you learn more about Lock Storage and our services, here is a list of the most Frequently Asked Questions (FAQs) by customers looking for storage solutions. Remember, if you don’t find the answers here, ask us. We’re always happy to help you.
Do you offer units with drive-up access?
Yes. These units have a roll-up garage-style door and are accessible directly from a driveway. Drive-up access allows easy loading and unloading of large, heavy items.
What is a roll-up door?
A roll-up door is like a garage door; it rolls up overhead for easy access.
What is climate-controlled storage?
Climate-controlled units are enclosed within a building structure, ensuring less dust, pests, and humidity that might ordinarily harm your belongings. The environment in these units is kept between 50°F and 80°F. We recommend storing your most valuable items in a climate-controlled unit.
What is the difference between an interior and an exterior unit?
Interior units are protected from the elements and have wide hallways. They are usually climate-controlled. In multi-story facilities, you will generally use elevators to access these units.
How do I determine what size storage unit I need?
If you’re not sure how much space you’ll need check our convenient Storage Calculator. Click on “Storage Tools,” and scroll down to “Calculator.” Not only will this tool show you how much space you need, but it will give you a visual as to how to organize and maximize your space.
Reservations and Moving
Do I need a reservation?
Reservations are not required but reserving in advance insures that you unit will be ready when you arrive with your belongings.
How do I reserve a unit?
You can reserve by phone, email, online, or in person.
Can I cancel a reservation?
You may cancel or change a reservation at any time by phone, email, on our website or in person.
Do I have to sign a long-term lease?
No. You never have to make a long-term commitment with our flexible month-to-month leasing.
How do I reserve a moving truck?
You can call or stop by the Lock Storage in your location to reserve a truck. Some of our locations offer a free truck on moving day. Call for details.
Do you have complimentary hand carts and dollies?
A few of our locations do have complimentary hand carts and dollies. Call ahead to be sure your facility offers this service.
Are there specific times that I can access my storage unit?
Most of our facilities offer access 365 days a year. Access hours may vary by location. Please check with your local property manager.
Are access hours different than office hours?
During access hours you can use your gate code to access your storage unit. During office hours the property manager is available to assist you with your storage related needs. If you need access outside of standard hours, the manager will make accommodations.
What do you do to guarantee the safety of my belongings?
There is no self-storage facility that can guarantee the absolute safety of your belongings. However, our facilities are equipped with state-of-the-art security features that deter crime. Our properties are fully fenced and equipped with 24-hour digital video monitoring, electronic gates, and keypad access. Our experienced staff is vigilant during office hours, and our facilities are clean and well-maintained.
What if I forget my access code?
Call during regular business hours for assistance regarding forgotten access codes or fobs. For your protection, we will request proof of identity.
Can I designate specific people, other than myself, to have access to my storage unit?
You can restrict access to yourself, or you may designate specific people to have access to your unit. Anyone to whom you grant access will have their own access code or key fob.
Are certain items prohibited in storage units?
Yes. Anything that could increase the risk of damage to your goods or the goods of others is prohibited.
Account Management and Payments
Do you have automatic payment options?
We do. You can sign up for autopay with our managers at move-in or at any point while you’re a customer with us. We will automatically deduct you monthly charges from a credit card, debit card, or bank account. If automatic payment isn’t for you, payment can be submitted manually every month by clicking “Pay Online” on our website.
What forms of payment do you accept?
We accept all major debit or credit cards including MasterCard, Discover, Visa and American Express. If you prefer to pay in person, we will accept cash.
What happens if I’m late with my payment?
If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged on the 5th day past your due date. After the 5th day past your due date, any account that is past due will be denied access to their unit until such time as the balance is brought current. Late fee amounts are specified in your rental agreement. To avoid the possibility of late fees and being locked out at the gate, we recommend signing up for autopay.
What if I fail to pay my rent/late fees?
If rent and associated fees are not paid, you are at risk of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of sale incurred by the facility owner. If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. We do have options.
If I don’t lease a storage unit, can I still purchase packing and moving supplies?
Yes. You can purchase our high-quality moving supplies whether or not you rent a storage unit. We stock boxes, tape, and many other items to make your move easier.
Do you hold auctions?
Unfortunately, from time to time we have no alternative but to conduct a public sale to satisfy a lien due to unpaid rent and the associated fees.
If you still have unanswered questions, please feel free to give us a call. Our friendly, knowledgeable staff will be happy to offer any further information that you need.